This document (“Data Protection Policy”) is intended to provide information on how
Sony Electronics Asia Pacific Pte. Ltd., Sony Electronics (Singapore) Pte. Ltd.,
Sony International (Singapore) Ltd. and Sony Global Treasury Services Plc. Singapore
Branch (collectively “Sony”, “we”, “our” or “us”) collects, uses, discloses, manages
and handles personal data which is subject to the Personal Data Protection Act 2012
(No. 26 of 2012) (“the Act”). Please read this Data Protection Policy carefully.
By accessing our website, using any services provided by Sony, signing up for any
products and services provided by Sony, submitting any information to us, or otherwise
showing your agreement thereon, you will be deemed to have agreed and consented
to the terms of this Data Protection Policy.
Sony reserves the right to amend, alter, change or modify this Data Protection Policy
at any time without prior notice. Any amendment, alteration, changes or modification
will be posted from time to time on our website. Subject to your rights under any
applicable laws, you agree or shall be deemed to agree to be bound by any of such
amended, altered, changed or modified Data Protection Policy by continuing to access
our website, using any services provided by Sony, signing up for any products and
services provided by Sony, submitting information to us, or otherwise showing your
agreement thereon.
1. Personal Data
- In this Data Protection Policy, “Personal Data” means any data, whether true or
false, which can be related to a specific identifiable individual, whether such
individual is identifiable from the data itself, or from other information which
is available to us.
- Examples of such Personal Data you may provide to us include (depending on the nature
of your interaction with us) your name, passport or other identification number,
telephone number(s), mailing address, email address, network data and any other
information relating to any individuals which you have provided us in any forms
you may have submitted to us, or via other forms of interaction with you.
2. Collection of Personal Data
- Sony may collect your Personal Data in several different ways. Please take care
when submitting information to us, in particular when completing free text fields
or uploading documents and other materials. Some of our services are automated and
we may not recognise that you have accidentally provided us with incorrect or sensitive
information.
- Whenever you interact with Sony, you may or may be asked to provide us your Personal
Data. For example:
- when creating your accounts, such as for My Sony, we may ask you to provide a range
of information, such as your name, date of birth, contact details, interests and
account and newsletter preferences;
- when you purchase, register, send for repair or return one of our products online,
we may record the call and/or ask you to provide information such as your contact
details, delivery date and place of purchase and payment information;
- when you contact our customer service centres for assistance, we may keep information
about the call, including your name, the product(s) you bought, the reason to why
you contacted us and the advice we gave you;
- when you visit us at a public event, such as trade show or exhibition or participate
in one of our surveys, competitions or prize draws, we may ask for information,
such as your business card, name, contact details, interests and preferences;
- when you use our online services, we may receive content that you choose to upload,
such as product reviews, comments, photos and forum posts, or details of your interests
and preferences that you choose to tell us about for example, when you select the
services that you wish to receive; and
- when you submit your Personal Data to us for any other reasons.
- If you provide us with any Personal Data relating to a third party (e.g. information
of your spouse, children, parents, and/or employees), by submitting such Personal
Data to us, you represent to us that you have obtained the consent of the third
party to provide us with their Personal Data for the purposes as listed below.
- You should ensure that all Personal Data submitted to us is complete, accurate,
true and correct. Failure on your part to do so may result in our inability to provide
you with the products and services you have requested.
3. Purpose of Collection, Use and Disclosure of Your Personal Data
- Generally, Sony collects, uses and discloses your Personal Data for the following
purposes:
- resolving complaints and responding and handling requests and enquiries;
- providing customer care, warranty, returns and other after sales services;
- for staff training and quality assurance purposes, particularly in relation to our
customer relations staff at our call, email and other support centres;
- asking for your opinions on Sony products and services and conducting product surveys;
- facilitating and processing your searches and requests for information when you
contact us about Sony and its products and services;
- conducting prize draws, contests and other promotional offers;
- considering employing you if you contact us via one of Sony’s job application websites;
- managing the administrative and business operations of Sony and complying with internal
policies and procedures;
- facilitating business asset transactions (which may extend to any mergers, acquisitions
or asset sales) involving any of the related corporations or affiliates of Sony;
- matching any Personal Data held which relates to you for any of the purposes listed
herein;
- analyzing, investigating, handling, resolving any security matters or any vulnerability;
- preventing, detecting and investigating crime and analyzing and managing commercial
risks;
- providing media announcements and responses;
- monitoring or recording phone calls and customer-facing interactions for quality
assurance, employee training and performance evaluation and identity verification
purposes;
- organising promotional events;
- legal purposes (including but not limited to obtaining legal advice and dispute
resolution);
- conducting investigations relating to disputes, billing or fraud;
- meeting or complying with any applicable rules, laws, regulations, codes of practice
or guidelines issued by any legal or regulatory bodies which are binding on Sony
(including but not limited to responding to regulatory complaints, disclosing to
regulatory bodies and conducting audit checks, due diligence and investigations);
and
- any purposes which are reasonably related to the aforesaid.
- In relation to particular products and services or in your interactions with us,
we may also have specifically notified you of other purposes for which we collect,
use or disclose your Personal Data. If so, we will collect, use and disclose your
Personal Data for these additional purposes as well, unless we have specifically
notified you otherwise.
4. Disclosing and Transferring Personal Data
- Sony will take appropriate and commercially reasonable technical, physical, and
administrative measures to protect any Personal Data it possesses or controls from
misuse or accidental, unlawful or unauthorised destruction, loss, alteration, disclosure,
acquisition or access in accordance with the Act. Subject to the provisions of any
applicable law, your Personal Data may be disclosed, for the purposes listed above
(where applicable), to the following:
- Sony’s related corporations or affiliates and their employees to provide content,
products and services to you or Sony;
- agents, contractors or third party service providers who provide services to Sony;
- commercial shops and retailers in relation to providing rewards and benefits;
- any business partner, investor, assignee or transferee (actual or prospective)
to facilitate business asset transactions (which may extend to any merger, acquisition
or asset sale) involving any of Sony’s related corporations or affiliates;
- our professional advisers such as auditors, financial advisers and lawyers;
- relevant government regulators, statutory boards or authorities or law enforcement
agencies to comply with any laws, rules, guidelines and regulations or schemes imposed
by any governmental authority; and
- any other party to whom you specifically authorise us to disclose your Personal
Data.
- You consent and agree to Sony transferring your Personal Data outside of Singapore
for any of the purposes as listed above.
5. Cookies
- In order to improve our services to you, we sometimes use automated tracking devices
such as a “cookie”. A cookie is a small amount of data that our web server sends
to your web browser when you visit certain parts of our website and the use of which
is intended to assist our understanding of your interest in our website. We may
use the cookies to personalise the content, recommendations, advertisements and
communications delivered to you so that they are more relevant to you and your interests.
For example, you may see an advertisement for a product that you have recently viewed
on our website. Please note that the cookies do not personally identify users although
they do identify a user’s browser. You can always choose to disable cookies from
being stored on your computer by changing your browser settings. Disabling cookies
however, may result in a limited experience of our functionality and services and
in some cases may mean that we are unable to provide you with the services, or parts
of the services, that you have requested. Some of our business partners whose content
is incorporated into or linked to from the website may also use cookies. However,
we have no access to or control over these cookies or websites.
6. Withdrawal of Consent, Access and Correction of your Personal Data
- If you:
- have any questions or feedback relating to your Personal Data or our Data Protection
Policy;
- would like to withdraw your consent to any use of your Personal Data as set out
in this Data Protection Policy or otherwise; or
- would like to make access or corrections to your Personal Data records, please fill
up the Request Form and contact Sony as follows:
- any business partner, investor, assignee or transferee (actual or prospective) to
facilitate business asset transactions (which may extend to any merger, acquisition
or asset sale) involving any of Sony’s related corporations or affiliates;
Request Form: Click Here
Email: PDPI.SEAP@sony.com (Note: Not for Product inquiry)
Write in: Data Protection Officer
Sony Electronics Asia Pacific Pte. Ltd. /
Sony Electronics (Singapore) Pte. Ltd. /
Sony International (Singapore) Ltd. /
2 International Business Park, #01-10
Tower One, The Strategy, Singapore 609930
Sony will generally be able to respond to such queries and/or requests within 30
days.
- If you withdraw your consent to any or all use of your Personal Data, depending
on the nature of your request, Sony may not be able to continue to provide its products
and/or services to you.